SHIPPING & RETURNS

Shipping & Shopping Policy

1. Order Processing

• All orders are processed within 2-3 business days (excluding weekends and bank holidays) after receiving payment confirmation.

• Customised or pre-ordered items may take 5-7 business days for processing.

• You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods & Delivery Times
We offer the following shipping options:

• Standard Shipping: 5-7 business days

• Express Shipping: 2-3 business days

• International Shipping: 7-14 business days (varies by location)

Delivery times are estimated and may be affected by external factors such as weather conditions, customs clearance, or courier delays.

3. Shipping Fees

• Shipping fees are calculated at checkout based on the destination and shipping method selected.

• International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

4. Order Changes & Cancellations

• Orders can be modified or cancelled within 12 hours of placement. After this period, orders are processed and cannot be changed.

• To request a change or cancellation, please contact our customer service team immediately.

5. Returns & Exchanges

• Due to the nature of our products, all sales are final. We do not accept returns or exchanges for wigs, lace frontals, or bundles due to hygiene reasons.

• If you receive a defective or incorrect item, please contact us within 24 hours of delivery with photos, and we will assist with a resolution.

6. Lost or Stolen Parcels

• We are not responsible for lost or stolen parcels once marked as delivered by the courier.

• If your parcel is missing, please check with neighbours or your local post office before contacting us for further assistance.

7. Contact Information
For any shipping or shopping enquiries, please reach out to our customer service team at info@selliebeauty.co.uk.

Thank you for shopping with Sellie Beauty!